Which airlines can be awarded the label?
Any airline company offering passenger transport services and taking the initiative to apply can be awarded the label.
What is the level of authority and recognition of Horizon Assess Air ™?
Horizon Assess Air ™ was developed and is recognised by public authorities, tourism and transport professionals, and consumer associations. The representation by these stakeholders has made it possible to incorporate the expectations of all parties. The quality and independence of AFNOR Certification, recognised worldwide for its professionalism and international experience in assessment, provides an additional guarantee.
Is it compulsory?
Horizon Assess Air ™ is not an obligatory system imposed by the French state or the European Union. It is a voluntary scheme for airlines.
How do consumers benefit from the scheme?
The main benefits are trust and improved conditions of safety, information communication and quality. The label means that registered airlines have defined procedures and systems achieve targets in safety, information transparency and quality. Today’s society demands zero risk, but we must realise that this is simply not realistic.
What are the main requirements of Horizon Assess Air ™?
It is difficult to summarize the requirements of the Horizon Assess Air ™ in just a few lines. We therefore suggest that you directly access the specifications, a true guide for the scheme, which can be downloaded from the Website.
Why should a company register for a Horizon Assess Air ™ certificate?
Horizon Assess Air ™ differentiates the holder from other airlines through its capacity to provide its customers with flight services that have undergone advanced verification procedures and inspections in respect to safety, the channels used to provide information and the company’s organisation and services covered by the scheme.
How can an airline with Horizon Assess Air ™ be recognized?
Several means have been made available to consumers to help them when seeking registered airlines companies: - Horizon Assess Air ™ Website is the label’s only official site and the only site to publish an updated list of the airlines registered to the scheme. In addition airlines have access to communication tools promoting the scheme. They can, through their promotional materials, highlight the value of the scheme for consumers.
What is the scope of Horizon Assess Air ™?
Any airline, regardless of size, can apply for Horizon Assess Air ™. Initially the scheme only concerns airlines that wish to obtain an Assess air certificate for routes to or from France. The scheme certificate specifies the routes covered by the label. The airline must clearly indicate the flight routes that have received the certificate to consumers, thereby demonstrating its commitment to transparency and hight-quality communication.
How can an airline obtain the Horizon Assess Air ™ certificate?
An airline company wishing to obtain the Horizon Assess Air ™ certificate must accept the system of unannounced « mystery », on-site and documentary assessments defined by the assessing body to verify that its practices comply with the label specifications. When all stages have been completed, the airline application is submitted to the Horizon Assess Air ™ committee which gives its opinion before the final decision is made by the assessing body, AFNOR Certification. The label is awarded for 3 years, subject to passing the intermediate assessments conducted 18 months later, except in exceptional circumstances (for instance loss of IOSA certification).
Which body conducts the assessments and inspections of airlines to Horizon Assess Air ™?
In order to comply with the Safety section, the airline company must present an air carrier certificate (case of an EC airline company) or an IOSA certificate issued by IATA. The air carrier certificate (within the EU) is issued by the national regulating body, such as the DGAC in France, after verification that the defined requirements have been respected. The IOSA certificate is issued by IATA after verification that the sheme requirements have been respected. The assessing body, AFNOR Certification, checks that the airline company has an up-to-date version of one these documents and that it is not recorded on the European, Swiss or American lists of prohibited companies. The Information Transparency and Service Quality sections are assessed by the assessing body. |
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Introduction
Background and creation
Players
Regulations
Application form and literature
Specifications
Benefits of the Scheme
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